Shipping Information

Packaging

All orders are shipped in generic, discreet packaging for customer privacy.

Shipping Time

Most products ship the same business day the order is placed from the closest distribution center. You can expect your order to be shipped in 1-2 business days. Delivery time is in business days, excluding weekends and holidays.

Standard shipping rates are as follows:
Orders under $50 = $9.95

Free Shipping on all orders over $50*

* Free shipping threshold on orders does not include sales tax.

Order Tracking

Once your order is shipped, My Care Supplies will e-mail you a shipping confirmation with a tracking number. You may also log in to your account by clicking "My Account" on the top right corner of any page. When you select "Order History" you will have access to track your order and view previous orders.

If you know your tracking number and would like to track your order directly from the carrier, please refer to the links below:

 

UPS

Tracking number begins with “1Z”

UPS Tracking

OnTrac

Tracking number is 15 characters with the first one being a letter,
followed by 14 numbers

OnTrac Tacking

FedEx

Tracking number is 12 digits long in this format: XXXX XXXX XXXX

FedEx Tracking

Lone Star Overnight

Tracking number is 8 digits long and begins with “SK”

LoneStar Tracking