My Care Supplies provides answers to frequently asked questions about orders, products, medical documentation and other topics. Click on a subject heading below to view questions and answers relating to your selection. Links throughout the answers will guide you to further information on our site. Should you have any further questions, please utilize our Contact Us page.
Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You may also log in to your account by clicking "My Account" on the top right corner of any page. When you select "Order History" you will have access to track your order and view previous orders.
UPS - UPS Tracking
Tracking number begins with “1Z”
OnTrac - OnTrac Tacking
Tracking number is 15 characters with the first one being a letter,
followed by 14 numbers
FedEx - FedEx Tracking
Tracking number is 12 digits long in this format: XXXX XXXX XXXX
Lone Star Overnight - Lone Star Tracking
Tracking number is 8 digits long and begins with “SK”
At My Care Supplies, we take the extra steps needed to ensure your credit card information is secure. Before reattempting to use your credit card, confirm the following information:
Billing Address — Street and Zip code
Credit Card Expiration Date
CVV or Security Code of the card
If you continue to have an issue and still wish to use your credit card, you may still do so by selecting the "PayPal" payment option or call us at 866-376-4950 for further assistance.
When your order ships, you will receive a shipping notification email. Most products ship the same day and usually arrive in 1-3 business days. If the product is back-ordered, it could take up to 7 business days to arrive.
Best Buy Care Supplies is the parent corporation of MyCareSupplies.com. You may see Best Buy Care Supplies on your credit card and/or PayPal billing statement. Total Home Care Supplies might display depending on how long the merchant service provider takes to update the website change.
Sales tax will be collected when appropriate based on our tax software.
You will receive an email as soon as your order has been processed.
You will receive an email to the the address on file within hours of your order shipping.
We cannot deliver products due to the oversized packages required for diapers and medical products.
All orders are processed to our warehouse immediately and cannot be canceled.
We accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay and Google Pay as valid forms of payment. At this time we do not accept any other forms of payment including checks.
We do not offer financing or payment plans.
Our inventory is updated daily. If an item is out of stock, please enter your email address in the stock notification area on the product page to be notified when the product is back in stock. You may also email or call using our Contact Us page to find a comparable product that we do have in inventory.
Please see our full Return Policy for details.
There are currently no maximum order amounts. Please call 866-376-4950 for assistance if you have any issues with a larger order.
Medical Documentation Questions
For the fastest, most efficient processing of your order, you or your doctor must fax your prescription to (888) 349-1499.
My Care Supplies does not bill insurance on behalf of the customer. Billing insurance and insurance reimbursement is the responsibility of the customer. MyCareSupplies.com will only provide proof of payment at this time to the customer.
Reach out to our knowledgeable and helpful customer service team through our Contact Us page or call 866-376-4950. They will be able to answer your product questions and supply any further information needed.
Reach out through our Contact Us page. We are here to help!
Personal Information Questions
How do I add or remove myself from your newsletter mailing list?
You can add yourself to our newsletter mailing list in the footer section in the bottom area of our website. Simply enter your email address and hit the "Enter" button on your keyboard or "Go" on your mobile device. If you would like to be removed from our newsletter mailing list, reach out to customer service through our Contact Us page and request removal. We will only contact you for non-order related email communications if you opt-in to our mailing list.
How will you protect my personal information?
How do I know my credit card information is safe?
At MyCareSupplies.com the security of your credit card information is a top priority. We have taken significant steps to ensure that your payment and personal information is processed accurately, confidentially, and securely.
MyCareSupplies.com is secured via SSL (Secure Socket Layer) utilizing a true 256-bit SSL Certificate, thus offering the maximum level of encryption security attainable.